Welcome to LuvOurBaby.com where Growing Babies is our specialty. We offer carefully selected products that we believe will add quality of life to your family. The information on this page will give you essential information about LuvOurBaby.com.
How secure is LuvOurBaby.com?
Your transactions with us are 100% secure and safe. Our shopping cart is secured and encrypted by Equifax and PayPal.
1) Master Card and Visa payments made directly on LuvOurBaby.com are secured by Equifax and processed through the myEbiz Equifax secured server. 2) The PayPal secure server secures payments made through PayPal. LuvOurBaby is a PayPal Verified Merchant. 3) LuvOurBaby.com does not have access to your credit card information.
4) Allison Creek L.L.C. dba LuvOurBaby.com is also secure against fraud. Our personal and business information including business computers are updated and monitored daily to prevent unauthorized access.
5) Our secure servers uses 128-bit secure socket layer (SSL) encryption to ensure that all payment information you enter is encrypted. SSL provides encryption between web browsers (customer) and web servers (commercial web site payment servers). Your financial and personal information is completely safe and secure and can never be seen by others. Your credit card transactions with us are 100% safe. You can order securely 24 hours a day, 7 days a week, 365 days a year.
6) LuvOurBaby.com is a Buy Safe certified & bonded merchant. Click any Buy Safe logo on the top right corner of any page where the Buy Safe logo appears.
What information do you collect?
For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.
The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.
We do collect the name, address, telephone number, and email address of those placing an order. This information is used to fulfill and track the order. This information is not used for marketing. This information is not sold to third parties.
We do collect the name and address of gift recipients. This information is used to fulfill and track the order. This information is not used for marketing. This information is not sold to third parties.
We do collect the email addresses of those who contact us at our Contact Us page or submit their name to be added to our mailing list. These addresses are used to occasionally contact customers concerning special offers, new products, and other similar purposes. We never share, sell, or distribute email addresses. If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail to webmaster@luvourbaby.com, calling or writing, and telling us that you do not want to receive e-mail from our company.
How do we contact you?
Customer Service Telephone
1-877-686-BABY
Customer Service Hours
9:00 A.M. 9:00 P.M. C.S.T.
7 days a week
Email
Available 24 hours a day, 7 days a week
Postal Mail
LuvOurBaby.com
c/o Allison Creek L.L.C.
P.O. Box 30171
Lumberton, TX 77657-1171
What shipping method do you use?
UPS, FedEx or USPS® ships LuvOurBaby orders. Click here to review our complete shipping policies.
Do you guarantee your products?
Our products come with our Happy Baby 30-day money back guarantee. If you receive damaged or defective merchandise, we will replace the item or refund your money.
Click here for our complete return policy and Return Merchandise Authorization, RMA, request form. Contact us with-in 30 days of the delivery date of your merchandise at customerservice@luvourbaby.com.
What payment methods do you accept?
LuvOurBaby accepts Visa , MasterCard, American Express, Discover and PayPal.
Ordering FAQ
Shopping at LuvOurBaby.com is safe and easy. We have designed our site to be easy to browse and find what you are looking for. Select items you are interested in by clicking on the Add to Cart button. Your items will be placed in your shopping cart, which you can view at any time by clicking on the shopping cart link at the top right corner of every screen. When you have completed your shopping click on the shopping cart button and proceed to checkout. Select your preferred form of payment and complete the order. You will be e-mailed a copy of your order. You will receive another email with your order tracking information when your order has shipped.
U.S. Mail & Fax orders
LuvOurBaby happily accepts orders by U.S. mail or Fax. Order form available in Word .doc format or Adobe .pdf format. Click to download printable fax order form. Word .doc © , Adobe.pdf ©
Fax number 1-877-686-BABY
Postal Mail
LuvOurBaby.com c/o Allison Creek L.L.C. P.O. Box 30171 Lumberton, TX 77657-1171
Canceling Your Order
After placing your order and you would like to cancel it, contact us with-in 4 hours of placing the order by email at orders@luvourbaby.com to cancel your order and receive a refund.
Sales Tax
LuvOurBaby is located in the State of Texas. Sales tax will be added to item purchase cost and shipping / handling charges per Texas Tax code at checkout for orders placed for shipment to the State of Texas.
Returns & Exchanges
LuvOurBaby loves happy babies and satisfied parents. If you are not satisfied with your purchase please take advantage of our Happy Baby 30-day money back guarantee. If you receive damaged or defective merchandise, we will replace the item or refund your money. Click here for our complete return policy and Return Merchandise Authorization, RMA, request form. Contact us with-in 30 days of the delivery date of your merchandise at customerservice@luvourbaby.com. The returned merchandise must be in new and unused condition. Merchandise must be returned in original box with all documentation, parts and accessories. We are not able to issue refunds for merchandise that appears used. This includes merchandise that has been washed, assembled (such as furniture), and unsealed DVDs. Personal care items such as undergarments and personalized merchandise cannot be returned.
All refunds issued are for the purchase price only. Shipping costs, additional shipping surcharges, gift-wrapping and personalization is only refundable if the merchandise arrives damaged or defective. Please include specific problem with merchandise, order number and product information, brand, model, and serial number if applicable with all communication.
Damaged Items
LuvOurBaby makes every effort to ship your merchandise in good condition. Occasionally packages are damaged during shipment. In the event your merchandise arrives damaged, defective or broken we will at our discretion ship replacement merchandise at our expense. Contact us at customerservice@luvourbaby.com with in 7 days of receiving your merchandise to report the damage. We are not able to replace damaged merchandise if we are not notified with-in 7 days of delivery date. Please include specific problem with merchandise, order number and product information, brand, model, and serial number if applicable with all communication.
Defective Items
Contact customerservice@luvourbaby.com with-in 7 days of delivery date to report the defective merchandise. LuvOurBaby will not be able to replace defective merchandise after 7 days of delivery date. Please include specific problem with merchandise, order number and product information, brand, model, and serial number if applicable with all communication.
We want you and your family to be happy with our products. We will make your shopping at LuvOurBaby.com a happy one. Please contact us with any questions.
Terms of Use Statement
You understand and agree that the owners of this site, LuvOurBaby.com, shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.
